Gas
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COVID – 19 – update

Due to the rapidly escalating Coronavirus crisis we would like to inform all our customers of some changes. In order to protect our customers and staff, we have closed our office and where possible, we are working remotely.

Emergencies

Your safety is our priority. If you smell gas or need to report an emergency, call our number 01534 755555 24 hours a day, as per the normal procedure.

Kosangas

Gas bottle deliveries are operating as normal for all Kosangas customers. However, our site is now closed, therefore, industrial gas and Co2 customers who would normally collect from our site or drop off their cylinders to be be refilled will have to call the order line, 755566, where we will collect your bottles from you, refill them and return them to you instead. If you have any other queries regarding your bottled gas supply, please call and request a member of the LPG Operations team. Suppliers are also advised to call prior to attending site.

All other customers who wish to place an order, you can still phone our dedicated order line, 755566. If you have previously collected your own bottles from garages around the Island but would now like to have Gas bottles delivered, please contact us to arrange.

In addition, we are now asking customers about their recent travel history, along with any isolation symptoms affecting themselves and/or their families when ordering Kosangas cylinders. Please don’t be offended when asked these questions, as they are essential in ensuring the health and safety of our customers, employees and the wider community.

Meter Reading

For the safety of our customers and colleagues, we will no longer be reading meter’s until further notice. Our system will generate an estimated bill for you. If you would like to send us your reading, you can read your meter and submit it via our website or send us a picture with your account number to [email protected]. You can also supply your meter reading by logging onto the E-billing portal.

Home Visits

Some visits may go ahead; however, an additional risk assessment will be carried out beforehand to ensure it is safe to do so for both, the customer and our engineer.

Our Office

The safety of our customers and staff remain our main priority, therefore to minimise the risk of transmission of the infection, please DO NOT visit our office as we are closed. You can contact us by phoning 01534 755 500, sending us a message via facebook messenger, or via our website:- jsygas.com.

We hope you understand why we have to do this at this difficult time and we thank you all for your cooperation and understanding.

If you have concerns about your essential supply of gas, please get in touch. Stay Safe!

Please read the latest advice regarding Coronavirus (COVID-19) from the Government of Jersey